Masterclass EVERYTHING IS BRANDING Brand Led Customer Experience Management (CEM) for Modern Organizations
About the Event
Masterclass
EVERYTHINGIS BRANDING
Brand-Led Customer Experience Management (CEM) for Modern Organizations
What This Program Is
A hands-on masterclass where you’ll learn how to align branding andcustomer experience into one growth system. From acquisition to loyalty,design signature interactions that drive trust, referrals, and measurableimpact. By the end, you’ll have a practical Brand-CX system your team canrun in 90 days.
WhatYou’ll Learn
- Clarify your brand promise, positioning & differentiators
- Map customer journeys to uncover moments of truth
- Design signature experiences that feel on-brand
- Enable teams with playbooks, scripts & automation
- Build omnichannel communication consistency
- Set up a KPI dashboard to measure experience → growth
Aboutthe Expert
G. Vishwanand — CEO of IMC Digital, Chief Thinking Officer atZeebraCross, and a brand-led CX strategist with 20+ years of global experience.He has partnered with Microsoft, Dr. Reddy’s, Apollo, Yashoda, Ratnadeep, ICC World Cup 2011, Creamline Dairy, Ascendas, and more to turn brandpromises into measurable growth.
Date:4th October, 2025
Venue:Hyderabad