CX leaders alongside CMOs, CDOs & CXOs are convening virtually to discuss latest strategies, tech trends and opportunities in CX, MarTech & Data Analytics. These innovative leaders will also discuss best practices in defining, planning and documenting an organization-wide approach to prioritize & integrate CX.

What is World CX Summit?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this Jakarta edition is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

 

Happenings:

Insightful Sessions:

Hear from global CX, Marketing & Tech experts on the best practices to CX an integral part of any business and create experiences for a customer in a fast-moving digital world! It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies & approaches.

Technology Use-cases:

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys. Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

Product Showcase:

The show features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.

Panel Discussions:

Brainstorm and exchange ideas with some of the greatest minds in CX & related fields. Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and Businesses.

Private Consultation Rooms:

Indulge in detailed discussions with technology providers of your choice through private and secure online audio/visual chats where you have the opportunity to highlight your specific needs and challenges directly with the expert advisors and consultants.

Private Networking Rooms:

Network and share ideas virtually with CX leaders from across industry sectors or from your own sector in these private online chat rooms. Understand the latest trends and challenges faced during the current global situation and how to prepare for renewed challenges in a post-COVID19 world.

Discussion Topics:

• From Innovation to CX Transformation: Effective Future-proof CX Strategies
• Overcoming Business Challenges & Pain Points Around CX in the "new normal"
• The latest in CX Automation, AI and the state-of-art technologies
• Leveraging Voice of the Customer (VoC) to drive NPS
• Exploring the CX - EX link
• Omni-channel customer engagement strategies
• CX & Social Media
• Harnessing Big Data & Analytics for enhancing the customer experience
• Aligning Organizational KPIs with Customer Experience Strategy for Business Growth and driving ROI
• Personalization at core of CX Strategy